Services

We provide American Sign Language (ASL) - English interpreting onsite in Windsor - Essex & Chatham - Kent and virtually across Canada.

Where we work:

Invoicing and Fees

The following fee schedule is subject to change. Estimates will be honoured once an appointment is confirmed. The rates below are subject to applicable taxes.

Additional charges may apply for appointments involving high complexity, extensive preparation, recording or public release. All fees are confirmed prior to service delivery.

Additional travel-related expenses (meals, accommodations, airfare, standby time, taxis) are discussed and confirmed prior to service delivery.

 Terms of Service – CLR Interpreting Services

Purpose and Scope

This section outlines the procedures, expectations, and standards governing the provision of interpreting services by CLR Interpreting Services.

Booking Interpreting Services

When requesting interpreting services, the requestor is expected to provide the following information:

• Name and contact information

• Name and contact information of the individual responsible for invoice processing

• Date, time, duration, and location of the appointment, including room numbers, floor details, and any special access instructions, if any

• Names of participants involved in the setting (for large presentations, only the names of Deaf participants, if known, and presenters are required)

• Description and type of setting, including any materials required for interpreter preparation (refer to the Quality Assurance below)

• Any known health and safety considerations relevant to the interpreter(s)

Confirmation of Services

Once a request is received, a confirmation email is issued to the requester. The confirmation includes:

• A quote for services, if requested, based on the information provided at the time of booking (refer to the Invoicing and Fees in the section above)

• The deadline for submission of preparation materials, if needed

Cancellation Policy

Appointments may be cancelled at any time. To avoid the invoice being generated:

• Hourly-rate appointments require notice by 1700, three business days prior to the scheduled appointment

• Day-rate appointments require notice by 1700, six business days prior to the scheduled appointment

Additionally, an invoice is issued for the full quoted amount in the following situations:

• If, upon arrival, the setting is determined to be unsafe or if critical information was withheld such that quality interpretation cannot be provided, services may be discontinued.

• If a participant is a “no show”, the interpreter(s) will wait for 30 minutes before the appointment is considered cancelled.

• If sound quality during Video Remote Interpreting (VRI) is insufficient for interpretation, the interpreter(s) will notify the designated technical support person. If the issue cannot be resolved, interpretation services may be discontinued.

Video Remote Interpreting (VRI) Conditions

The following conditions apply to all VRI appointments:

• Any recording or live streaming of the interpretation must be disclosed at the time of booking

• Presenters are required to use dedicated microphones to ensure adequate sound quality

• Interpreters will join VRI sessions 15 minutes prior to the scheduled start time for sound testing

• A designated individual from the team hosting the virtual event is responsible for technical support during the session

Interpreting Team Composition

The number of interpreters assigned to an appointment is determined by CLR Interpreting Services based on industry standards, interpreter health and safety considerations, and quality assurance requirements. Graduations, convocations, annual general meetings, workshops, and police interviews — require a team of two interpreters, at minimum.

Quality Assurance

Due to the cognitive and physical demands of interpreting, scheduled breaks are required to support interpreter health, safety, and service quality.

Preparation materials that support effective interpretation are expected to be provided within 48 hours of the appointment. CLR Interpreting Services determines which materials are essential for preparation. All materials are treated as confidential. Upon completion of the appointment, materials are destroyed, deleted, or returned if a written request is submitted.

Preparation materials may include, but are not limited to:

• Agendas

• Land acknowledgements

• Biographies

• Presentation slides

• Speaking notes

• Video links

• Song lyrics

• Scriptures, poems, or quotations

Integrity and Ethical Standards

CLR Interpreting Services subcontracts exclusively with interpreters who are Active members of CASLI (Canadian Association of Sign Language Interpreters). Active membership requires adherence to CASLI’s Code of Ethics and Guidelines for Professional Conduct.

All appointment details and preparation materials are handled with the highest level of confidentiality. Reasonable measures are taken to protect intellectual property and sensitive information.

Industry standards related to invoicing, fees, and cancellation practices are monitored and adopted as appropriate.